John,

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I wanted to let you know how much we appreciated working with you on the tile installation you did in our home. 
We had many options of flooring contractors to work with and have been nothing but satisfied with the work you provided. 
You and your assistant Chris were such a pleasure to have in our home as you did the work. Punctual, polite, careful and you cleaned up everyday so we could still function in our home as the work progressed.
We love our tile and your expertise and advise have given us an end product that we will enjoy for years to come.

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Sincerely,
David and Karen Brigham